What Our Clients Say
FAQ
How long does shipping take?
Orders are typically processed within 10-12 business days. Shipping times vary based on your location, but most customers receive their orders within 5-7 business days. Expedited shipping options are also available at checkout.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not completely satisfied with your purchase, simply contact us to initiate a return or exchange. Items must be unused, with tags attached, and in their original packaging.
Do you offer free shipping?
Yes! We provide free shipping on all orders over $50. For orders below $50 on all prepaid orders, standard shipping rates apply.
Can I modify or cancel my order after placing it?
Absolutely! If you need to make changes or cancel your order, please contact us within 12 hours of placing it. You can return or exchange any product within 7 days of delivery if it’s unused and in original packaging.
What if the product is damaged or defective?
We’ll make it right. Just share a photo or video within 48 hours of delivery, and we’ll send a free replacement or refund.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout is secure and encrypted for your safety.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times for international orders are calculated at checkout.
Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.
Is it safe to shop from The Black Panda?
Absolutely. We use SSL encryption and trusted payment partners to ensure your data is secure.
Still Have Questions?
We’re here 24/7 — use the chatbox on the bottom right to talk to us anytime,
or email contacttheblackpanda@gmail.comby clicking the button below.

